Effective date: 1 January 2026. This policy explains how cancellations and refunds work for orders placed on the Socialozy Solution website operated by .
1. When an Order Can Be Cancelled
Because our digital products are delivered instantly after payment, an order can only be cancelled before payment is completed. If you close the payment window before paying, no order is created and no amount is charged.
2. When Cancellation Is Not Allowed
Once payment has been successfully processed and digital access has been granted, the order cannot be cancelled. This is standard practice for instantly-delivered digital goods.
3. How to Submit a Cancellation or Refund Request
Email us at with your order ID, the email used at checkout, and the reason for your request. Our support team will review your request and respond within 2 business days.
4. Refund Eligibility
Refunds are issued in the following situations:
- You were charged but did not receive access to the product due to a technical fault on our side.
- You were charged twice for the same order due to a payment gateway error.
- A product you purchased was withdrawn or became unavailable.
5. Non-Refundable Products
Refunds are not available for products that have been accessed, downloaded, or consumed in full, including completed video courses and downloaded e-books or software licenses, except where required by law.
6. Partial Refunds
In cases where a course bundle has been partially accessed or only some items were usable, we may offer a partial refund proportional to the unused portion, at our discretion.
7. Refund Processing Timeline
Approved refunds are initiated within 5–7 business days of approval.
8. When the Amount Appears in Your Account
Once the refund is initiated by us, your bank or payment provider typically takes 5–10 business days to reflect the amount back in your original payment account. This timeline depends on your bank/card network and is outside our control.
9. Refund to the Original Payment Method
Refunds are always processed to the original payment method used at checkout (same card, UPI account or wallet). We cannot transfer a refund to a different account.
10. Failed or Duplicate Payments
If a payment fails, no order is created and no amount is deducted. If your bank statement shows a deduction but we did not receive confirmation of payment, the gateway auto-reverses such pending/failed charges within 5–7 business days. For duplicate successful charges on the same order, contact us at and we will process a full refund within the timelines above.
11. Contact for Refund Issues
For any refund-related question, contact us at or call/WhatsApp during Monday – Saturday, 10:00 AM – 7:00 PM (IST).